Question 1

How do I book a consultation with Dr. Maamo?

Accepted Answer

Choose a service on the Services page, pick an available time slot, fill in a short intake form, and pay by GCash (or bank transfer, if enabled). You'll get an email confirmation once your booking is secured.

Question 2

Is online consultation legal and safe in the Philippines?

Accepted Answer

Yes. Telemedicine is recognized by the Department of Health, and Dr. Maamo is a PRC-licensed General Practitioner (License No. 0086762). Online consultations are best suited for follow-ups and non-emergency concerns — for anything urgent, please go to the nearest emergency room.

Question 3

What payment methods do you accept?

Accepted Answer

GCash is always available. Bank transfer is available when enabled on our end — if you don't see it as an option at checkout, it isn't currently active.

Question 4

How long does it take to receive my medical certificate or prescription?

Accepted Answer

Documents are drafted after your consultation and reviewed and approved by Dr. Maamo personally before they're issued — this usually takes a few hours, and you'll receive the signed document by email once approved.

Question 5

Can I get an S2 (controlled medication) prescription online?

Accepted Answer

S2 prescriptions are issued strictly in line with PDEA and DOH regulations, under Dr. Maamo's S2 license (S2010833PNP121827-H), and always require a doctor's direct review before approval — this is not an automatic or AI-generated process.

Question 6

Do you offer house visits outside Cebu City?

Accepted Answer

House visits currently cover Cebu City. Pricing starts at ₱2,500 and depends on distance and time — contact us to confirm availability for your area.

Question 7

Can the online assistant diagnose my symptoms?

Accepted Answer

No. Our online assistant only helps you find the right service and answers general administrative questions (booking, pricing, documents). Any symptom or health concern is reviewed by Dr. Maamo directly during your consultation, never by the assistant.

Question 8

What if I need to cancel or reschedule?

Accepted Answer

Contact us as early as possible by email or phone. Confirmed appointments can be rescheduled subject to availability — please avoid no-shows so the slot can be offered to another patient.

Question 9

How much does an online consultation with Dr. Maamo cost?

Accepted Answer

An Online Consultation is ₱350, a Face to Face visit is ₱600, and a House Visit starts at ₱2,500. Medical certificates, prescriptions, and lab documents are priced separately — see the Services page for the full list.

Question 10

Do I need to create an account before booking?

Accepted Answer

No account is required to book. You'll fill in your details as part of the booking flow, and a patient record is created automatically so you can track your bookings and documents afterward.

Question 11

Is Health Doc Diagnostics based in Cebu City?

Accepted Answer

Yes. Dr. Maamo's clinic is in Banilad, Cebu City, and online consultations are available to patients anywhere with an internet connection. Face-to-face visits and house calls are limited to Cebu City.

Question 12

What's the difference between a Medical Certificate and a Fit to Work Certificate?

Accepted Answer

A standard Medical Certificate documents an illness or condition, often for school or minor absences. A Fit to Work Certificate specifically confirms you're medically cleared to return to your job, which most HR departments require after sick leave.

Question 13

What should I prepare before my online consultation?

Accepted Answer

Have a stable internet connection, a quiet well-lit space, and any relevant medical history, current medications, or previous lab results on hand. If the consultation is for a certificate or prescription, know the exact document you need in advance.

Question 14

Why choose an online consultation over a walk-in clinic?

Accepted Answer

No travel time, no waiting room, and you get a fixed appointment slot instead of a queue. It suits follow-ups, prescription reviews, and non-urgent concerns well — for anything needing a physical exam, we'll recommend face-to-face or a house visit instead.

Question 15

How do I know if my GCash payment went through?

Accepted Answer

You'll see a confirmation on-screen immediately after paying, and a confirmation email follows shortly after. If you paid but don't see a confirmation within a few minutes, contact us with your reference number and we'll verify it manually.

Question 16

Why do S2 prescriptions require extra steps compared to a regular prescription?

Accepted Answer

S2 covers controlled medications regulated by PDEA — pain management drugs, sedatives, and similar substances with higher misuse risk. The law requires a physician with a valid S2 license (which Dr. Maamo holds) to review each case directly before issuing one, with no automated shortcuts.

Question 17

How much does a house visit cost outside the standard coverage area?

Accepted Answer

House visits start at ₱2,500 within Cebu City, with the final price depending on distance and time needed. Share your location when booking and we'll confirm the exact price and availability before you pay.

Question 18

Why does Dr. Maamo sometimes recommend a face-to-face visit instead of continuing online?

Accepted Answer

Some things genuinely can't be assessed over video — listening to your chest or heart, examining a wound closely, or taking an accurate blood pressure reading. If your case needs that, Dr. Maamo will say so directly rather than guessing to keep the consultation online.

Frequently Asked Questions